“Your best customers are the ones who keep coming back to you with more business, and who provide you with good referrals. But customer relationship management is almost non-existent at many body shops, and marketing is often an afterthought. That’s because collision shops only see their typical customer once every six to seven years, and insurance companies often act as a buffer between the customer and the shop.” For more from this article click here.

Repair Shop Websites reccommends you not only provide good repairs but communicate as much as possible with the customer, and make them understand the importance of what you are doing. For more tips, read the article listed above.