The next time you talk to someone on the phone and they want a phone quote, find out their name and use it at least 3 times in the conversation. Ask open-ended questions. After all, the people that most people like to talk about the most are themselves. Ask them what problems they are having and pay attention, repeat it back to them so they know you are listening and then tell them that you understand their needs and invite them in so you BOTH can work TOGETHER to solve the problem. In my mind…

One of the most common complaints from shop owners is the need for more customers and more cars. Shop owners spend their hard earned money on a multitude of marketing ideas but they forget to focus on the most important part of the marketing process. The idea behind all of this marketing is to get the phone to ring; a customer calling to ask for your services. Few shop owners spend the time needed to develop the proper system for answering the phone. Fewer still measure the effectiveness of the employees that are answering the…

G & S Auto is a New York State Inspection Center and a state certified emissions repair facility. Located in Brooklyn, G & S Auto has been providing motorist with comprehensive auto repair for over 15 years. They service both domestic and foreign vehicles as well as fleet and off road vehicles. Their technicians are all ASE Certified and can handle everything from routine maintenance to heavy duty repairs. Their heavy duty services include both engine and transmission rebuilding and replacement. For more information on their services or to schedule an appointment call them at…

G-F Automotive is the leader in customer satisfaction in automotive repairs in the Bay Area. Their loyalty and dedication to customer service is obvious from the moment you enter their facility. You can be sure you will leave satisfied. Their outstanding crew is the secret to their success. With a combined 60 years of automotive experience, their ASE Certified Technicians strive to provide you with dealer quality service without the dealer price’s. Give them a call to set up an appointment. They look forward to servicing your vehicle.

With more than 25 years of experience, Terry’s Auto Service Center in Midland, Michigan provides only quality automotive service. Their trained and friendly staff is always ready to help you with your auto repair needs. Terry’s Auto Service Center provides complete auto and light duty truck repairs. They service imports and domestic vehicles and a local shuttle is available. From oil and lube service to engine rebuilding, their staff is trained to do it all and each job is supervised by the owner – Terry Shudark. Shop hours are Monday – Friday 8 am to…

Laman Automotive in Olympia, Washington is a full-service, Select Auto Expert service center which means earning your trust is their highest mission. They provide their customers with experienced and knowledgeable staff and quality brand name parts. They take pride in providing each customer with fast and reliable service at a fair price. No repair is ever performed without the customers consent and all repairs are backed by Repair Assurance North American Warranty. At Laman Automotive, it’s their mission to earn your trust. To find out more about their comprehensive auto service or to schedule an…

For over 74 years, Delevan Auto Parts in Buffalo, New York has been providing quality auto parts to area motorists. They have great products, excellent quality and outstanding prices. You can purchase all of your car care products, maintenance supplies and auto parts from Delevan’s. They offer all types of counter services such as battery testing and installation, parts cleaning, oil recycling and more. With an on-site salvage yard, used auto parts are also available at great discount prices. Shop hours are Monday through Friday from 8:30 – 5:30 and Saturday 9 am –…

Contemporary Auto in Metairie, Louisianna can handle all your car care needs. They use high tech diagnostic equipment to guarantee your vehicle is repaired and or serviced correctly the first time around and they only use the highest quality replacement parts, filters, oils, and components when it comes to your car. Large vehicle and flat-bed towing are available and they carry most major brands of tires. For those with busy schedules, after hours drop off is a convenient option. Shop hours are Monday – Thursday from 7 am to 6 pm. For more information give…

Patrick Automotive in Kenosha, Wisconsin offers great service at a fair price. Someone, somewhere may offer a better price but the certified technicians at Patrick Automotive know that quality and honesty are priceless. They have been serving area motorist for over 20 years and have become the trusted choice in automotive repairs. They go the extra mile to make sure the work is done right and the customer is fully satisfied. To schedule an appointment online click: http://www.patrickauto.net/Kenosha-appointment-request.php