• Ask people you know if they are happy with their repair shop and why. You can also find out if a shop has a history of complaints with the Better Business Bureau by visiting www.bbb.org or calling 815-963-2222.
• Find out how much experience technicians have with vehicles like yours.
• Look around: The waiting area should be clean and display technician certifications and memberships in professional organizations. The work flow should appear smooth. Also pay attention to whether other customers appear satisfied.
• Technicians should be open to answering questions and willing to take the time to talk to you about your vehicle’s needs.
• Ask if there is a warranty on parts and labor and what is covered.
• Get a quote, preferably in writing, before any work is done.

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