Repair Shop Times - News for the Automotive Repair Industry

Posts Tagged ‘customer satisfaction’

Industry News

September 28, 2010

Dealing with the Difficult Customer

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“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion, creatures bristling with prejudice, and motivated by pride and vanity” ~Dale Carnegie American lecturer, author, 1888-1955

Most of us do our very best each and every day to treat our customers exceptionally well. Most of our customers do their very best each and every day to treat us exceptionally well in return. When a customer suddenly lets loose with some venom it is a big shock to say the least! When this happens on occasion just do…

Industry News,Press Release

November 18, 2009

1,500 Automotive Customers for Company that Specializes in Repair Industry Websites

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WingSwept’s Vertical Market brands surpassed 1,500 website customers at the beginning of this month.  Repair Shop Websites and Body Shop Websites, the Vertical Market brands, were designed to meet the needs of shop owners and their customers around the country.

In today’s economy, automotive repair and collision shops do not have the budget or the time to manage an expensive website. Repair Shop Websites and Body Shop Websites provide these hard-working auto mechanics a product that they do not have to self-manage and are not bound to through long term…